Active Word Media Help Page

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Having technical trouble? Browse the listing of frequently asked questions below.

If, after browsing the list, you are unable to solve the problem, our support staff can be reached via e-mail:

Frequently Asked Questions:

I have logged in, but some sermons still don't show high bandwidth.

Why is the message I'm trying to view not available?

How can I make the video larger?

How do I find a message on a particular topic or book of the Bible?

How do I listen to Pastor Bob's TV or radio programs?

How do I use the "Archive" section?

I am using a Mac. Can I get the stream?

I am running WebTV. Can I still get the stream?

Do I need certain hardware and/or software in order to be able to use RealPlayer?

I can't see any video or hear any audio. I'm looking at a black screen. What can I do?

Why does the media stop and then start again?

How do I know whether to choose high or low bandwidth?